• No products in the cart.
Image Alt
  >  FAQ

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW CAN I TRACK MY ORDERS & PAYMENT?

If you have your item shipped you will be sent an email that will include a tracking number so you are able to track your item.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

I left my item at the shop to be picked up at a later date. What is the policy on picking items up?

You will have (3) three calendar days to pick up your item. After which time the item will be placed back on the floor for sale and no refund will be given.

Donated items accepted by Braes

Clothing, shoes, knick knacks, bedding, paintings, chairs, office and school supplies, electronics, crafts, furniture, and more. If you have a specific item you are unsure about please call or contact us

Baby cribs, mattresses, broken items, molded items, used bathing suits, dirty or soiled underwear, baby changing tables, and car seats.

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

We are not a store that has quantity of items. We have the items listed online for your convenience and sell items as a “first come, first serve basis”. Please make payment so that the item can be taken off the site and made available to you.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via Post

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Paypal payments.

I need a refund how do I get that done?

We do NOT offer refunds on purchases once they have been paid for. We also do not offer store credit, exchanges: All sales are final.